Refund & Replacement Policy

1. No Return Policy

We do not accept returns once the product is delivered.

2. Replacement Policy (Damaged Products Only)

Replacement is only applicable if:

• The product is torn or damaged at the time of delivery

Mandatory Conditions:

• Customer must record a clear unboxing video

Video must show:

• Sealed package
• Opening process
• Visible damage

Without unboxing video, replacement will NOT be approved.

3. Replacement Approval Process

• Customer must report issue within 24 hours of delivery
• Our team will review the video
• Replacement will be approved only after verification

4. Size Exchange Policy

We allow size exchange under the following conditions:

• Request must be raised within 48 hours of delivery

Product must be:

• Unused
• Unwashed
• With original tags

Important: Customer must pay additional shipping charges for size exchange.

5. Non-Eligible Cases

Replacement or exchange will NOT be accepted if:

• No unboxing video is provided
• Request is made after allowed time
• Product is used or damaged by customer
• Minor color variation (due to screen differences)

6. Refund Policy

• We do not provide refunds
• Only replacement or size exchange is available as per above conditions

7. Contact for Support

For replacement or exchange requests:

• Email: shopurbnx@gmail.com